Well-being Consultation

At Crystal Collective, we are committed to delivering premium quality products and ensuring a smooth shopping experience for our customers. We carefully check every order before dispatch, but in rare cases, issues may occur.

To maintain a transparent and fair return process, we have created the following return and refund guidelines.

Return Eligibility

Return requests must be raised within 7 days of receiving the order.

Products are eligible for return only in the following cases:

• Wrong product received
• Damaged product received
• Manufacturing defect

The product must be:

• Unused and unworn
• In original condition
• With original packaging, tags, and accessories intact

Returns will not be accepted for products that are used, altered, damaged, or missing original packaging.

Mandatory Unboxing Video Requirement

For all return and refund claims, customers must provide a clear unboxing video as proof.

The unboxing video should:

• Be recorded before opening the package
• Clearly show the package seal and shipping label
• Show the complete product condition after opening

This video helps us verify genuine issues and ensures a faster resolution.

Refund Policy Without Unboxing Video

If a customer raises a return/refund request without providing an unboxing video:

• Our team will review the request based on the available details and evidence.
• A refund may be approved up to 30% of the product value depending on the case.
• Full refund or replacement cannot be guaranteed without valid video proof.

At Crystal Collective, we aim to deliver your orders safely and on time.

• Orders are processed within 1–3 business days after confirmation.
• Delivery usually takes 5–7 business days depending on your location.
• Once your order is shipped, tracking details will be shared via email/WhatsApp.
• Delivery timelines may vary due to unforeseen circumstances such as weather, courier delays, or regional restrictions.
• Customers are responsible for providing accurate shipping details. Crystal Collective will not be responsible for delays caused due to incorrect address information.